We Look Forward to Partnering With You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
What about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so we will know your wishes concerning your pets.
Do I need to tip us?
It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment.
What if my cleaning falls on a holiday?
We observe the following holidays:
New Year’s Day
Memorial Day
Labor Day
Christmas Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.
Will the initial cleaning take longer?
Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.
Do I need to be home while my house is being cleaned?
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. (Click here on this link for the recommended lockbox).
Will you send the same cleaning team each time?
Yes , we are couple , so in any future visits we will be together
How do I pay for my cleaning service?
Payments are due at the time of service. We will charge your Credit/Debit card or by Invoice. You will choose how you can pay for the service